Focus on business

Customer stories: GardenSite

Offering quality garden products across the globe, GardenSite.co.uk was first established over 60 years ago and is still run by the same family to this very day. We’ve been chatting to David Coton, Partner at GardenSite, about his 7 year relationship with Parcelforce Worldwide and how we’ve helped them effectively and swiftly deliver their products to their customers.

David Coton commented: “It was easy to integrate Parcelforce’s booking system into our own in-house dispatch department, allowing us to instantly book deliveries to our customers while providing a fast and efficient delivery service.”

Using some of our most popular courier services, GardenSite are able to send parcel tracking details to their customers so that they know when they can expect to receive their items – adding even more value to the 5* service they already provide.

David Coton continues: “As a family run independent business it makes sense for us to use a courier service such as Parcelforce. Once we receive an order from an online customer, we simply pick, pack and label it. Parcelforce then visit our dispatch centre, collect the parcels and do the rest for us. Their service has always been second to none and once our customers’ parcels are with their delivery drivers we know they’re in safe hands.”

“Being an online retailer, we are no stranger to receiving inquiries from customers all over the world, requesting delivery to their location. With Parcelforce’s simple worldwide quotation system, we can easily and quickly quote a customer for delivery to their address, wherever in the world that may be.” he added.

By offering GardenSite a reliable international delivery service tailored to their needs we’re able to give them, and other online retailers, the ability to cater to a wider audience. We’re very proud to have GardenSite’s trust in our service and hope we can continue to grow together for many years to come.