Need to know

A guide to the Christmas returns policies of major UK retailers

Despite the best of intentions, you’ll probably need to return a Christmas purchase. Luckily, most of Britain’s largest retailers have extended Christmas returns policies that run beyond the usual length of time allowed for returns.

Some of these policies can be a challenge to track down and work out. But, here at Parcelforce Worldwide, we’ve collated a selection of some of the UK’s most popular retailers’ policies in one place. And remember, if you’re arranging to return a parcel but can’t get to a local Post Office, we have our very own online service where we’ll pick up packages directly from your home. You can find out more here:

Amazon UK

Items dispatched by between 1 November 2017 and 31 December, 2017 can be returned at any time before midnight on 31 January, 2018. This return covers almost all items bought from Amazon, Amazon Prime and third party sellers. Items dispatched after 31 December, 2017 will revert to Amazon’s standard 30-day policy. This doesn’t cover mobile phones with contracts.


If you buy an item online or in store between 1 November 2017 and 1 January 2018 but change your mind, you can return these for a full refund up until 31 January 2018. As with Sainsburys rest of year policy, you’ll still need to have a valid receipt or proof of purchase to be entitled to a full refund. Click here for more.


Argos’ extended returns policy runs until 25 January 2018 meaning you should be able to return an item for a full refund or exchange as long as it’s “unused, in its original packaging and in a re-sellable condition.” Outside of that window, there’s a standard 30-day return policy. Most items can be returned in store except for large items, like furniture, which Argos will collect. More information is available here.


Valid from 9 October 2017, M&S’ extended Christmas returns policy means you can return purchases up to 13 January 2018. M&S’ goodwill policy means that customers have 35 days to return or exchange an item bought online or in store with a valid receipt or parcel summary document. Most items bought online can be returned for free, but this doesn’t include sale items, furniture, non-M&S branded toys and some electrical appliances.

TK Maxx

Items bought instore or online can be returned within 28 days with a receipt or despatch notice. Items purchased as gifts can be exchanged for a TK Maxx/Homesense gift card, from 14 October 2017 until Sunday 21 January 2018.

John Lewis

Items bought from John Lewis from 20 October until 24 December 2017 can be returned up until 28 January 2018. This goodwill policy doesn’t cover items such a perishables or items that have been opened or used. Even if you don’t have a receipt or delivery confirmation, many items can still be exchanged for a gift card. For a full breakdown, click here.

Currys PC World

Any item purchased from Currys PC world between 1 November and 24 December 2017 can be returned up until 14 January 2018. As long as the product is in its original, unopened packaging, you should be able to get a full refund. You can also return most things in-store or even arrange a free collection. For more information and contact details click here.


Any Christmas gifts purchased from Tesco between 1 October and 24 December can be returned until 31 January 2018. Items bought instore or online can be returned to any store whereas if you had your items delivered you can arrange for a pickup. For more information, click here.


If you’ve bought a gift from Debenhams, either instore or on their website, after Thursday 19 October 2017, you have until Wednesday 31 January 2018 to return it. Exceptions to this rule include beds, certain jewellery, and cosmetics. If you are returning anything, it has to be in a “fully resalable condition” and not damaged in anyway. More information is available here.

W H Smith

Purchases made from 1 November 2017 can be returned 30 days from Christmas Day to 23 January 2018. You can either take the items back to the store or post the items back to the company. Further details are available here.

All information correct at time of writing.