Need to know

What’s the difference between Parcelforce Worldwide and Royal Mail?

What’s the difference between Parcelforce and Royal Mail?

Royal Mail has long been recognised as a staple of British culture; its red vans and friendly postmen and women have become a symbol of efficiency and reliability in the world of postal delivery. With an abundance of delivery service providers in the market, having a well-earned and respected reputation goes a long way – which is why we at Parcelforce Worldwide are proud to say that we’re a part of the Royal Mail Group and its rich history.

But what exactly does that mean? We understand that it can get complicated, so we’re here to clarify the connection between Royal Mail and Parcelforce Worldwide.

What is Royal Mail?

Royal Mail is the UK’s designated Universal Postal Service Provider, offering services to customers, businesses and communities across the country. Royal Mail has the capability to deliver to more than 29 million addresses in the UK, with a six-days-a-week service on a range of letters and parcels.

Three businesses operate under the Royal Mail Group: Royal Mail, Parcelforce Worldwide and General Logistics Systems (GLS). These businesses run extensive parcel and letter delivery throughout not only the UK, but worldwide. With 150,000 employees delivering 1.4 billion parcels per year, it’s no wonder Royal Mail is one of the most recognisable brands in the UK.

Is Parcelforce Worldwide part of the Royal Mail Group?

In a word: yes. Royal Mail Group Limited operates through two core divisions: General Logistics Systems (GLS) and UK Parcels, International and Letters (UKPIL). GLS is one of the largest ground-based parcel delivery service providers in continental Europe, having handled 436 million parcels in 2014-15. The network covers more than 40 countries in Europe, with more than 220,000 customers relying on its services. UKPIL is the UK’s designated provider of the Universal Service and its network is unrivalled in terms of size, coverage and geographical reach. It also has a leading position in the overall UK parcel market, with an estimated 38% revenue share during 2013-14. UKPIL operates in the UK, collecting and delivering parcels and letters through the ‘Royal Mail’ and ‘Parcelforce Worldwide’ brands – making Parcelforce Worldwide UKPIL’s express parcels business. With approximately 4,500 employees and operating across a network of  54 depots located throughout the UK, Parcelforce Worldwide is dedicated to providing its customers with a smooth and efficient service.

So how do we work?

Essentially, Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. We deliver to destinations all over the UK and the rest of the world. In Europe, our delivery partner is General Logistics Systems, which is also a subsidiary of Royal Mail. For many years now, Parcelforce Worldwide has provided a reliable service to both businesses and individuals who have needed to send parcels to either the UK or international destinations. We operate a hub-and-spoke collection and delivery system across our depots, which then feed into three highly automated tracking and sorting centres – two of which are in the Midlands and the third based in the North West.

We pride ourselves on offering a wide range of services that are designed to be as flexible and convenient as possible for our customers. Check out our services to see just how easy it is to send your parcels using Parcelforce Worldwide.